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| Customizing your Hawaiian Telcom wireless phone is simple. Just follow these easy steps. |
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From the HT Wireless Content Portal:
- Create an Account.
- Click
 to send the ringtone to your phone.
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From your HT Wireless Phone:
My phone is a LG
- A text message will be sent to your phone. When it has been received open the phone and select “GO”.
- Your phone’s browser will open and a message will be displayed that your new mobile content is available for download. Press “Select” to continue.
- Select “Next” when you receive the message “This is a non-trusted file. Sprint PCS cannot guarantee the quality of the content.”
- Select “Next” at the Download screen.
- Once the file is downloaded and saved to your phone you will receive a message that the file has been successfully installed.
- Press “Listen” to the song, verifying the download was successful.
- Use “Set As” to assign this song as your new ringtone.
My phone is a Nokia
- A text message will be sent to your phone. When it has been received “Show” the message.
- View message “Options”.
- Scroll down to “Use Web Link” and press “Select.”
- Press the left soft key to “Connect.”
- Your phone’s browser will open and a message will be displayed that your new mobile content is available for download. Press “Select”.
- Select “Yes” when you receive the message “File Integrity Not Guaranteed. Continue?”
- Select “No” when asked “Saved to Tones. Shop Again?”
- Press the left soft key to view ringtone “Options”.
- Scroll down to “Set as Ringtone” and press “Select”
My phone is an Audiovox
- A text message will be sent to your phone. When it has been received open the phone and select “GO”.
- Your phone’s browser will open and a message will be displayed that your new mobile content is available for download. Press “OK” to continue.
- Select “OK” when you receive the message “This is a non-trusted File. Your carrier Cannot guarantee Support for the quality of The Content.”
- Select “Yes” at the Download screen.
- Once the file is downloaded and saved to your phone you will receive a message that the file has been successfully installed.
- Press “Use” to listen to the song, verifying the download was successful and to assign it as your new ringtone.
My phone is a Samsung
- A text message will be sent to your phone. When it has been received open the phone and select “GO”.
- Highlight “1” when asked which link to follow and select “GO”.
- Your phone’s browser will open and a message will be displayed that your new mobile content is available for download. Press “Link” to continue.
- Select “Continue” when you receive the message “Not trusted Content. Can’t guarantee” and press “OK”.
- Select “Use” when “Download in Ringers” is displayed and press “OK”.
- To listen, select “Play” or “Set As” to use the song as your new ringtone.
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 Is it possible to preview a ringtone?
Does the price vary for ringtones?
Which phone models are compatible with ringtones?
How do I know what phone model I have?
How many ringtones can I buy at one time?
Does my phone have to be turned on in order for me to receive my ringtone?
Where do I have to physically be located in order to receive ringtones?
Can I receive ringtones while I am using my phone?
How long will it take to receive my ringtone?
Once I activate my new phone, how soon can I download new ringtones?
How many ringtones can I send to my phone?
Will I delete a downloaded ringtone if I restore factory settings?
If my phone is repaired, will I retain the downloaded ringtone?
What if I didn't receive my ringtone?
How long will my ringtones remain on my phone?
How will I be billed for a ringtone?
Am I being billed for airtime when receiving a ringtone?
What is required to purchase a ringtone from this site?
If I order a ringtone, will I be charged a sales tax?
Is it possible to preview a ringtone?
Yes, you can preview ringtones by pressing the  icon. It's a good idea to preview your ringtones prior to ordering them to ensure that you will be happy with your purchase. A flash plug-in is required on the computer to preview the ringtones.
Does the price vary for ringtones?
Yes, prices vary (plus applicable tax). The price is listed next to the filename. Data transfer fees also apply for all downloaded ringtones (please refer to your plan details). These charges will be billed to the wireless invoice.
Which phone models are compatible with ringtones?
Only certain phones are capable of downloading ringtones. Currently Hawaiian Telcom supports the following data-capable mobile phones: Audiovox 8912, LG 225 and 5225, Nokia 6225 and Samsung A660. If you are not a Hawaiian Telcom Wireless customer you will not have the ability to download ringtones from this website.
How do I know what phone model I have?
Please turn off your phone, remove the battery (and memory card if applicable), and you'll see the phone model number printed on the back label of the phone.
How many ringtones can I buy at one time?
You can purchase one ringtone per order. However, you may place as many orders as you like.
Does my phone have to be turned on in order for me to receive my ringtone?
Yes. The phone must be turned on and receiving a sufficient signal.
Where do I have to physically be located in order to receive ringtones?
You can receive ringtones anywhere in the Hawaiian Telcom and Sprint Wireless coverage area. That is, anywhere you can receive a text message.
Can I receive ringtones while I am using my phone?
No. If you are talking on your phone when your ringtone is sent, we will not be able to send to your phone. However, the network will attempt to resend the message to you for up to 72 hours. Once you hang up, you should be able to receive your ringtones.
How long will it take to receive my ringtone?
You should receive your ringtone within minutes. Please note that sometimes there is high traffic volume in our network, which can delay the delivery of your ringtone. Please allow 24 hours to receive your ringtone. If you have not received your ringtone after 24 hours, please see the "What do I do if I didn't receive my ringtone?" information below.
Once I activate my new phone, how soon can I download new ringtones?
You must have a Wireless Internet Data Plan associated with your wireless phone in order to download ringtones. You may request a data feature be added to your service at the point of initial activation or any time thereafter by calling Customer Care at 808-643-3456 or by visiting one of our Retail locations. Activation of any data plan takes about 24 hours. After this occurs, you may successfully download a ringtone.
How many ringtones can I send to my phone?
This depends on the wireless phone that you have. Please refer to your phone's user manual to determine you phone's capacity.
Please note: Once you reach the maximum, you may still change those ringtones, however, you will have to replace a ringtone or that you have already saved with the new one. Once a ringtone has been replaced, it will no longer be saved into your phone's memory. We recommend that if you are purchasing several ringtones, please wait until you receive the previous tone before purchasing the next tone.
Will I delete a downloaded ringtone if I restore factory settings?
No. Restoring the factory settings will not adversely affect the items that are stored in the memory of a phone.
If my phone is repaired, will I retain the downloaded ringtone?
There is always a chance that a software upgrade will be performed on a phone as a result of or in the course of a repair. Because of this, the chance exists that items stored in memory will be deleted during a repair.
What if I didn't receive my ringtone?
Please follow the steps below:
- Ensure that your phone is powered on and that you are receiving a strong signal.
- Allow 24 hours to receive your ringtone. Sometimes there can be high traffic volume on the network, which can delay the delivery of your ringtone.
- Verify that you have a compatible phone. Currently Hawaiian Telcom supports the following data-capable mobile phones: Audiovox 8912, LG 225 and 5225, Nokia 6225 and Samsung A660. If you are not a Hawaiian Telcom Wireless customer, you will not have the ability to download ringtones from this website.
- Check the order confirmation page to verify that your mobile phone number appears correctly.
We realize, however, that occasionally, errors may occur and you may not always receive your ringtone. As a result, we have made special arrangements for all your orders to be available for you to re-send to your phone at no additional charge for up to 72 hours. After 72 hours, you will need to reorder your ringtones.
You may call Hawaiian Telcom Customer Care at (808) 643-3456 for assistance.
How long will my ringtones remain on my phone?
Ringtones will remain on your phone until you choose to change or replace them.
How will I be billed for a ringtone?
Charges for ringtones will appear on your Hawaiian Telcom Wireless monthly invoice.
Am I being billed for airtime when receiving a ringtone?
No. Your voice minutes will not be affected. However, ringtone fees and data transfer fees will apply.
If I order a ringtone, will I be charged a sales tax?
Taxes will apply to Hawaii residents only.
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